Contact information

Contact Information

• Seller Name: MACH 33
• Responsible Representative: Toshifumi Sato
• Address: Dai-go Tanaka-so Ri, 4-4-51 Iguchi, Mitaka City, Tokyo 181-0011, Japan
• Phone Number: +81-80-5361-0033
• Email: ty.mach33@gmail.com
• Support Hours: Weekdays, 10:00 AM – 5:00 PM (Japan Standard Time)

 

Order and Shipping Inquiries

• Checking Order Status:
  You can check your order status using the link provided in your order confirmation email.
• Checking Shipping Status:
  A tracking number will be provided after your order is shipped. You can track the delivery via Printful’s shipping page.
• Delays or Lost Shipments:
  If your order is delayed or lost, please contact us at ty.mach33@gmail.com with your order number.

 

Returns and Exchanges

• Defective or Incorrect Items:
  If your item is defective or incorrect, please contact us within 4 weeks of delivery. We will provide a replacement or refund in accordance with Printful's policies.
• Return Address:
  If a return is required, we will provide the warehouse address for Printful. Please note that we do not accept returns sent to our shop address.